Terms & Conditions

Refunds
If the date of your wedding has been changed, I’m happy to reschedule at no extra charge. If your event has been cancelled, I can offer a credit note to use against any of my Non preservation items including custom orders.
No refunds or returns on custom orders or preservation deposits.

Turnaround Times
For all custom orders please allow approx. 14 weeks. I will always do my best to send them sooner, however it is not always possible during busy periods. Sometimes, due to circumstances beyond my control, this time-frame could be extended. When your order is complete, I will contact you & provide a shipping update.

Shipping & Delivery Costs
Shipping costs are calculated by the weight and value of the order and sent via a Royal Mail 1st-class, signed for service. The delivery time is approximately 2-3 business days (excl. Bank Holidays). On the rare occasion that an item is delayed, I will do my best to chase your order, however, you will be provided a tracking number or receipt where you can check the status of your item. I cannot open a case with Royal Mail until your item has been missing for more than 30-days and I am unable to offer a refund during this time. Please note that during busy periods such as the summer wedding season & Christmas, your items may take considerably longer to arrive.

Cancellations
Please note that preservation deposits are non-refundable.

Resin Letters
Please note that letters F & P are not freestanding. The letter J is lowercase. Large letters are sized between 5 – 5.9 inches depending on the letter. Letters are to be displayed forward-facing and may on occasion have an uneven back (or front) due to the flowers being too large for the moulds. This is not classed as a defect and a sign of a handmade product.

Payments
A £30 deposit is taken to secure your date and this will be deducted from your final invoice. After receiving your flowers and the drying process has been completed you will be placed in a queue. One to Two weeks before I get to your order I will send your final invoice and payments can be made securely via bank transfer (bank details will be on your invoice). Please note that I do require payment to be made before work can commence.

Changes to your order
Please note that you will be unable to change your order if I have already begun the resin process. If you would like to make any changes or add-on additional products please let me know ASAP.

Handmade Notice
Due to the handmade nature of my items, please be aware that there may be some ‘imperfections’ such as micro-bubbles, dust, uneven edging, or some small micro-cavities. Larger shapes will also have ‘layer lines’ due to being poured in multiple layers, this is unavoidable and these don’t detract from the overall piece, they are simply signatures of a handmade item. By ordering, you are accepting of these conditions and they are not classed as defective.

Your Flowers
It is the clients responsibility to ensure that the flowers arrive to us in the best possible condition. Packing instructions will be sent & should be followed exactly for best results. I cannot be held responsible for any damage caused to your flowers whilst they are in transit via any Third Party.
Please also note:
– I may not use all of the flowers provided. I will use the best preserved options only and I am unable to return any leftover flowers to you.
– When you place your order, you are agreeing to the understanding that some flowers change colour and shape as they dry. Your flowers may darken or change tone and they tend to shrink a little. Some flowers dry a lot better than others, if your arrangement is all one type of flower or you have concerns over their suitability feel free to message me to discuss them. There is also a possibility that the flowers may become dull over time.